Privacy Policy
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, subscribe to our service, or contact us for support.
Personal Information
- Email address
- Name
- Payment information (processed securely through third-party processors)
Usage Information
- Pages visited, features used, and content accessed
- Time spent on the platform and session duration
- Search queries, filters applied, and content preferences
- Click-through rates, engagement metrics, and user interactions
- Device information (browser type, operating system, screen resolution)
- IP address, location data (city/region level), and network information
Automatically Collected Data
- Cookies: Essential, performance, and preference cookies
- Analytics: User behavior patterns and platform optimization data
- Security logs: Login attempts, security events, and fraud prevention
- Technical data: Error logs, performance metrics, and system diagnostics
2. How We Use Your Information
We use the information we collect to:
- Provide and improve our investment intelligence service
- Send you relevant insights and updates
- Process payments and manage your subscription
- Respond to your inquiries and provide customer support
- Analyze usage patterns to enhance our platform
3. Information Sharing & Third-Party Disclosure
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
We may share your information only in these limited circumstances:
- Service Providers: With trusted third-party companies that help us operate our service (payment processors, email providers, analytics services)
- Legal Requirements: When required by law, legal process, or to protect our rights, property, or safety
- Business Transfers: In connection with a merger, acquisition, or asset sale (users will be notified)
- Consent: When you explicitly consent to the sharing
- Aggregated data: Non-personally identifiable, aggregated usage statistics for research or business purposes
Third-Party Services We Use
- Payment processing: Stripe (for subscription billing)
- Email services: For transactional and marketing emails
- Analytics: For understanding user behavior and improving our service
- Cloud hosting: Microsoft Azure for secure data storage and processing
4. Data Security & Protection
We implement industry-standard security measures to protect your personal information, including:
- Encryption: Data encrypted in transit (TLS/SSL) and at rest
- Access controls: Restricted access to personal data on a need-to-know basis
- Regular monitoring: Continuous security monitoring and vulnerability assessments
- Secure infrastructure: Cloud hosting with enterprise-grade security features
- Employee training: Regular security awareness training for our team
Security Disclaimer: While we implement strong security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
5. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your account
- Opt out of marketing communications
- Data portability (where applicable)
6. Cookies and Tracking
We use cookies and similar technologies to improve your experience, analyze usage, and deliver personalized content. You can control cookie preferences through your browser settings.
7. Third-Party Services
Our service may contain links to third-party websites or integrate with external services. This privacy policy does not apply to those external sites or services.
8. Children's Privacy
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
9. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the updated policy on this page.
10. Contact Us
If you have any questions about this privacy policy, please contact us at:
Email: privacy@stackalpha.io
Website: stackalpha.io